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Home / Services / AI Agents
Service / Agents that work while you sleep

AI Agents

Custom AI agents that talk to customers, qualify leads and run your back office — 24/7, in any language.

What we deliver
  • 01
    Sales & SDR agents

    Inbound leads qualified and meetings booked, 24/7.

  • 02
    Outbound agents

    Accounts researched, outreach personalised, follow-ups run.

  • 03
    Customer-support agents

    Tickets resolved and escalated — in any language.

  • 04
    WhatsApp & commerce agents

    Conversational selling on the channels your market uses.

  • 05
    HR & ops agents

    HR and back-office overhead, cut.

  • 06
    Document & back-office agents

    Quotes, invoices and reports, automated.

Stack
ClaudeOpenAIWhatsApp APIVapiRAGn8n
24/7

Replies faster than humans

0

Never lose a deal

100%

Every lead followed up

Up- & cross-sells

−40%

Lower HR cost

6+

Speaks every language

In action

See them work

Four agents, four hard jobs — sales, outbound, support and HR — each running the conversation and updating your systems, in any language.

Sales agent · WhatsApp Online
Assalamualaikum 👋 I need 5,000 units of your halal serum in Jeddah before Ramadan — MYR pricing + export docs. Possible?
Wa alaikum salam. Checking stock, JAKIM cert & Jeddah lead-time…
✅ 5,000 confirmed — MYR 142,500, SFDA labels + export docs in. Ships in 3 weeks.
Perfect. Split — 3,000 now, 2,000 in March?
Done — drafted a 2-shipment contract, reserved stock & booked our export lead for Thu 11am KSA 📄
Closing a complex export order
Outbound agent · Email Online
Hi Sarah — saw your brand just launched in Dubai. We helped 3 halal brands localise for the Gulf in under 6 weeks. Worth 15 min?
Maybe… what’s the catch?
No catch — fixed scope, you own everything we build. Free teardown of your funnel?
Go on then. Thursday?
Booked Thu 2pm + sent a 1-page plan tailored to your brand ✅
Booking a meeting from a cold open
Support agent · WhatsApp Online
Order #4821 says delivered but I got nothing 😡
So sorry — pulling the courier scan & GPS now…
Found it: misdelivered 2 streets over. Replacement dispatched (free express) + shipping refunded ✅
Oh wow — thank you!
Anytime 🙏 Logged the address error so it can’t happen again.
Resolving a hard ticket on its own
HR agent · WhatsApp Online
Salam, I applied for the marketing role — any update? And is remote possible?
Salam Yusuf! You’re shortlisted 🎉 Checking the calendar…
Remote: hybrid, 2 days/wk in KL. Interview booked Tue 10am with Aisha — invite + prep guide sent.
That’s perfect, thank you!
Onboarding pack will be ready the moment you sign 📋
Screening & scheduling a candidate

Agents we build

More than chatbots
01

Sales & SDR agent

Qualifies inbound leads, answers questions and books meetings on autopilot — web, WhatsApp and email.

02

Outbound agent

Researches accounts, personalises every message and runs the follow-ups until a real conversation starts.

03

Customer-support agent

Resolves tickets, escalates the hard ones and never sleeps — in any language, with −60% response time.

04

WhatsApp commerce agent

Sells, takes orders and answers on the channel your market actually uses — conversational checkout.

05

HR & ops agent

Cuts HR and back-office overhead: screens applicants, onboards staff and answers internal questions, 24/7.

06

Back-office & document agent

Generates quotes, invoices and reports, then pushes them into your systems — quote-to-cash, automated.

How it works

Idea to live in weeks
01

Discover

We map the workflow, the data and the hand-offs.

02

Build & train

Built on your stack, grounded on your own docs (RAG) — it speaks in your voice.

03

Deploy

Live on your channels, with clean human hand-off where it matters.

04

Improve

We monitor, measure and tune — it gets better every week.

AI agents, answered

FAQ
Will it sound like us?+

Yes — trained on your tone, documents and rules. It speaks in your brand voice, not a generic bot.

Is our data safe?+

Your data stays yours. Private deployments, no training on your data, and EU/region hosting on request.

Which languages does it speak?+

6+ out of the box — including Arabic, Malay, German and English — switching mid-conversation.

What can it plug into?+

WhatsApp, web chat, voice, your CRM, calendar, email, payments and internal tools.

Does a human stay in the loop?+

Always — the agent escalates edge cases and hands off cleanly to your team.

How fast can it go live?+

A first working agent in weeks, not quarters — then we harden and expand.

The silent leak

Every unanswered message is a customer walking out.

Buyers expect an answer now — at midnight, in their language, on WhatsApp. A human team can’t be everywhere at once, so the leads you paid for go cold while they wait.

Reply in seconds
Speed is the single biggest predictor of whether a lead ever converts.
Never off
Nights, weekends, holidays — the agent is always first to respond.
Scales for free
Ten conversations or ten thousand, same instant service, zero new hires.

Stop the leak — put an agent on it.

Book a call
No-risk front door

Get a free AI audit of your business

A 30-minute teardown: where AI agents, automation and a better site would save you the most time and money. No pitch, just the map.

Free AI audit
Let's build

Build something
worth trusting.

Tell us what's slowing your business down. We'll show you the system that fixes it — and how fast.

Emailinfo@ummah-collective.com
Phone+60 11 3326 2709
StudioKuala Lumpur · Berlin